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Fusion Global Payroll: Payroll Processing is Stuck for Payroll Flow and Does Not Complete Successfully (Doc ID 2408625.1)

Last updated on AUGUST 25, 2023

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.21.01.0 and later
Oracle Fusion Global Payroll - Version 11.12.1.0.0 and later
Information in this document applies to any platform.
This note was created for Release 11.13.17.11.0. The note has been reviewed and is current for release 11.13.21.01.0.

Symptoms

ACTUAL BEHAVIOR
---------------
Payroll processing appears to be stuck for Payroll Flow. It does not complete successfully.

The Payroll was Rolled Back (calculation and time entries) and reprocessed using a new Flow for Calculate Payroll.

The Payroll shown had 1395 unprocessed records, and the payroll process appear to be stuck for a long time.

Error 374
Processed 208101
Unprocessed 1395
Total 209870

EXPECTED BEHAVIOR
-----------------------
Payroll Calculation should complete successfully in do time.

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Run Calculate Payroll process.
2. The process gets stuck and does not complete.

Cause

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In this Document
Symptoms
Cause
Solution
References


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