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Error During Service Request Assignment To Queue (Doc ID 2408789.1)

Last updated on NOVEMBER 28, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Service Requests

The customer has defined Assignment Rules to assign service requests to a Queue based on the SR category. When they create the Service Request and go to button Actions>>Run Queue Assignment the application hangs and doesn't perform the task. The application displays the error message: A connection to the server has failed (Status = 504)

 

Replication Steps:
1. Navigate to Service Request application
2. Create or edit a Service Request
3. From the Actions menu, select Run Queue Assignment


Cause

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In this Document
Symptoms
Cause
Solution


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