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New Line Breaks Are Not Kept in BP Record Content and Creation Notification Emails (Doc ID 2409005.1)

Last updated on MARCH 18, 2019

Applies to:

Primavera Unifier Cloud Service - Version 18.3 to 18.6 [Release 18.3 to 18.6]
Information in this document applies to any platform.



New line breaks are not kept in the Business Process (BP) record and creation notification emails.


New line breaks should be retained in the BP record and creation notification email.


The issue can be reproduced at will with the following steps:

  1. Login to Unifier.
  2. Create a new record.
  3. Create content body with new-line breaks.
  4. Send/Save the record.
  5. Notice that the body content does not keep the new-line breaks in Standard view.
  6. Check the creation notification e-mail.
  7. Notice that the body content does not keep the new line breaks in the e-mail content.


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