XML Project Import Jobs Stuck in 'Pending' Status
(Doc ID 2409110.1)
Last updated on JULY 12, 2023
Applies to:
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.12.1.2 and laterPrimavera P6 Enterprise Project Portfolio Management - Version 18.8.10.0 to 18.8.10.0 [Release 18.8]
Information in this document applies to any platform.
Symptoms
On : 17.12.1.2 version, Cloud: P6 Application
ACTUAL BEHAVIOR
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Multiple Job Services tasks are stuck in pending state and cannot be stopped or completed
EXPECTED BEHAVIOR
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Jobs should complete
STEPS
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The issue can be reproduced at will with the following steps:
1. Begin an XML import
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot complete any imports to complete work
Also in the Web when launching the 'View Service Status' it will fail with 'Unable to Load Data' Unknown error, please contact your System Administrator
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| To fix this please do the following |
| To remove the pending jobs we have 2 choices |
| References |