Cloud Admin After Updating the Stage Only (Non-Production Environment) : Issue Creating/Assigning Application Access For Users in Cloud Administration : Assigning Application Access failed for user XXXX

(Doc ID 2409248.1)

Last updated on JUNE 12, 2018

Applies to:

Primavera Unifier Cloud Service - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Cloud Hosted Unifier Environment : After updating a Stage Only (any non-production environment)

When Cloud Administrator tries to create and provision user XXXX* to the Unifier environment, there is a failure message, see below:

ERROR
-----------------------
2018-06-07 18:57:54 GMT [UserResource] - Creating/Assigning Application Access for Users: 1
2018-06-07 18:57:54 GMT [UserResource] - Processing User(1/1): XXXX
2018-06-07 18:57:58 GMT [UserResourceApi] - Assigning Application Access failed for user XXXX
2018-06-07 18:58:00 GMT [UserResourceApi] - Completed Assigning Application Access [PrimaveraCloudAdmin]
2018-06-07 18:58:00 GMT [UserResource] - Created User: XXXX

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log into the Cloud Administration application in the Unifier environment
  2. Create new user XXXX
  3. Provision new user XXXX to Unifier environment
  4. Cloud Admin sees the error noted above


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user could not be created and provisioned to the Unifier environment.

*Where XXXX is the actual User Name

Cause

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