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Can't See All Functional Areas For Service (Doc ID 2409307.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Functional Setup Manager

Customer followed the steps to enable the new sales offering after Rel 13 upgraded
"Steps to Enable the New Sales Offering and Disable the Obsolete: Sales Offering (Doc ID 2365808.1)"

Customer followed the below steps from document

To manage service request assignment rules:
1. In the Communication Channels functional area, select the Manage Service Assignment Rules task.
The Manage Service Assignment Rules page appears.
2. Select a Category based on the following.
o Generic Queuing Rules: Rules set for all types work items.
o HR Service Request Queuing Rules: Rules set for service request for HR help desk
o Service Request Queuing Rules: Rules set for service request for CRM
this information is in the documentation:

But they don't see the functional areas mentioned in the document.



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