Connection to the SFTP Server Does Not Pass

(Doc ID 2409586.1)

Last updated on JUNE 14, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 17 D and later
Information in this document applies to any platform.

Symptoms

When attempting to send files to the SFTP server, the following error occurs.

Key exchange failed: Expected SSH_MSG_KEX_GEX_GROUP [id=3] [Unknown cause]

Changes

The URL that the client was using was changed to the new SFTP servers, sftp2.bigmachines.com or sftp3.bigmachines.com.

Cause

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