My Oracle Support Banner

Lockbox File Ending With Status 'Out Of Balance' Has Invalid Receipts (Doc ID 2409598.1)

Last updated on DECEMBER 09, 2021

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Fusion, 11.12.1.0.0 version, Using lockbox. Running lockbox to import receipts ends with error:

ERROR:
----------------
Out of Balance

EXPECTED BEHAVIOR
-----------------------
Expecting to be able to import receipt without any error


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. On Navigator
2. Go to Tools > Scheduling Processes
3. Run Lockbox process
4. Review the process and observed the error described appears



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.