Tweets Are Not Coming Into Engage

(Doc ID 2409651.1)

Last updated on JUNE 18, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

The social property is showing up as a channel in Engage, but all tweets posted after the 10th of May are not showing up in Engage. There are 2 tweets posted after the 10th of May, one on the 15th, the other on the 16th.

We have re-authorized the social property several times, but with no effect.

Changes

 

Cause

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