My Oracle Support Banner

Unable To View And Open Existing Leads (Doc ID 2409803.1)

Last updated on MARCH 14, 2024

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Leads, Sales Campaigns

Unable to open and accept existing Leads


ERROR
-----------------------
You do not have permission to access this lead. Contact the lead owner

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OSC
2. Navigate to Leads -> Lead record and click on existing lead
3. Click on Accept Lead
4. Getting an error

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.