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Unable To View And Open Existing Leads (Doc ID 2409803.1)

Last updated on JUNE 26, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Leads, Sales Campaigns

Unable to open and accept existing Leads


ERROR
-----------------------
You do not have permission to access this lead. Contact the lead owner

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OSC
2. Navigate to Leads -> Lead record and click on existing lead
3. Click on Accept Lead
4. Getting an error

BUSINESS IMPACT
-----------------------
Users cannot accept leads in production which is impacting their business

Cause

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In this Document
Symptoms
Cause
Solution
References


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