Username For DocuSign Does Not Require Case Sensitive But CPQ Requires It On DocuSign Response
(Doc ID 2409881.1)
Last updated on MAY 31, 2019
Applies to:Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.
When saving DocuSign credentials on a CPQ Cloud user, the username is case insensitive based on DocuSign requirement. The case may not match in CPQ Cloud and DocuSign and a token can be generated successfully.
However, when a signature is signed on the document and a call from DocuSign is sent to CPQ Cloud to update, CPQ Cloud will return a generic error if the case does not match only indicating the call is erred.
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