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Username For DocuSign Does Not Require Case Sensitive But CPQ Requires It On DocuSign Response (Doc ID 2409881.1)

Last updated on JULY 06, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

When saving DocuSign credentials on a CPQ Cloud user, the username is case insensitive based on DocuSign requirement. The case may not match in CPQ Cloud and DocuSign and a token can be generated successfully.

However, when a signature is signed on the document and a call from DocuSign is sent to CPQ Cloud to update, CPQ Cloud will return a generic error if the case does not match only indicating the call is erred.

Cause

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In this Document
Symptoms
Cause
Solution
References


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