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R13 Upgrade - Fail To Access Layouts In Application Composer - Mobile Application Setup (Doc ID 2410250.1)

Last updated on JUNE 12, 2018

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, CX Mobile Application
R13 fail to access account layouts in CX Cloud Mobile Application Setup

"Oops!" An unexpected error occurred. Please contact your System Administrator or Support for further assistance.

The issue can be reproduced at will with the following steps:
1. Navigate to Application Composer->Mobile Application Setup->CX Cloud Mobile.
2. Click the Account Icon and a warning window appears

The issue has the following business impact:
Due to this issue, users cannot use Mobile Application Composer.


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