Error: "Error 500--Internal Server Error" When Attempting to Use the BI Publisher Link From the Cloud Portal Page

(Doc ID 2410293.1)

Last updated on JUNE 26, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.2.4.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to use the BI Publisher link from the Cloud Portal page, the following error occurs:

ERROR
Error 500--Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request.

STEPS
The issue can be reproduced at will with the following steps:

  1. Login to the Cloud Portal
  2. Click on the link for BI Publisher
  3. Error displayed

Cause

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