XML Job Shows As Running Or Pending But Does Not Complete Or Fail

(Doc ID 2410305.1)

Last updated on JULY 09, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.10.0.0 and later
Information in this document applies to any platform.

Symptoms

Import/Export XML job is in a Running state, but it never completes or fails.
Job previously ran in seconds.

Steps to Reproduce
1. Log into P6 Professional
2. Import MSP XML file
3. Job gets submitted and hangs indefinitely in a Pending or Running state.

Changes

 

Cause

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