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SOA CS Backup Failing with "Backup health check failed for all database hosts" errors (Doc ID 2410628.1)

Last updated on JUNE 28, 2018

Applies to:

SOA Suite Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

SOA Cloud Service backup failing with the following errors:

May 20, 2018 10:45:37 PM UTC Activity Submitted
May 20, 2018 10:45:37 PM UTC Activity Started
May 20, 2018 10:49:43 PM UTC Unable to reach host SQA-DB...Backup health check failed for all database hosts...
May 20, 2018 10:49:43 PM UTC PSM-BKP-5209: Failure code: 253,JCS-BR-ERROR_BACKUP_DB_HOST_ACCESS.
May 20, 2018 10:51:44 PM UTC PSM-BKP-5106: Operation failed and will be retried.
May 20, 2018 10:55:22 PM UTC Unable to reach host SQA-DB...Backup health check failed for all database hosts...
May 20, 2018 10:55:22 PM UTC PSM-BKP-5209: Failure code: 253,JCS-BR-ERROR_BACKUP_DB_HOST_ACCESS.
May 20, 2018 10:57:23 PM UTC PSM-BKP-5106: Operation failed and will be retried.
May 20, 2018 11:00:57 PM UTC Unable to reach host SQA-DB...Backup health check failed for all database hosts...
May 20, 2018 11:00:57 PM UTC PSM-BKP-5209: Failure code: 253,JCS-BR-ERROR_BACKUP_DB_HOST_ACCESS.
May 20, 2018 11:00:59 PM UTC Activity Ended

 

Changes

 NA

Cause

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