File import for Contact object allows the import of a contact with only first name or last name but when updating the contact in the UI, an error occurs.

(Doc ID 2410788.1)

Last updated on JUNE 14, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

File import for Contact object allows the import of a contact with only first name or last name but when updating the contact in the UI, an error occurs.

ERROR
-----------------------
You must enter a value.

STEPS
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The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to SUI > Sales > Contacts
3. Search and edit a contact that was imported with only first name or only last name
4. Click the Save and Close button
5. The error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update users imported with only first name or only last name.

Changes

 

Cause

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