My Oracle Support Banner

File import for Contact object allows the import of a contact with only first name or last name but when updating the contact in the UI, an error occurs. (Doc ID 2410788.1)

Last updated on JUNE 14, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

File import for Contact object allows the import of a contact with only first name or last name but when updating the contact in the UI, an error occurs.

ERROR
-----------------------
You must enter a value.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to SUI > Sales > Contacts
3. Search and edit a contact that was imported with only first name or only last name
4. Click the Save and Close button
5. The error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update users imported with only first name or only last name.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.