User Unable To Login To Admin Console Using Multi-Factor Authentication With Oracle Mobile Authenticator

(Doc ID 2410861.1)

Last updated on JUNE 19, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

User Unable To Login To Admin Console -  Using Multi-Factor Authentication


ACTUAL BEHAVIOR
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The admin user is not able to login to admin console, getting invalid passcode error, while other users are able to use the multi-factor authentication.
This issue is affecting only one user.

STEPS
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The issue can be reproduced at will with the following steps:
1. Visit https://ccadmin-prod-xxxx.oracleoutsourcing.com/occs-admin/
2. Attempt to sign in as user, using the user id, password and the passcode (on mobile phone authenticator app).
3. Get error "One-Time Passcode is not valid", Return Code: 83041.

Changes

 

Cause

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