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FA: SCM: OM: Ship To Site Contact is Not Defaulting when Entering a Sales Order (Doc ID 2410866.1)

Last updated on APRIL 29, 2020

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

When entering a sale order the Contact point is not Defaulting based on Ship to Site Contact.
All the header information default once the customer name is entered.

1. Contact
2. Contact method
3. Business Unit
4. Bill-to-Customer
5. Bill-to-Address
6. Ship-to-Customer
7. Ship-to-Address

The customer - Ship to Address - is selected, the contact method is not defaulted. Why does the contact method(email address/phone # or etc contact info) not default as expected?

Solution

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In this Document
Goal
Solution


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