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Contact Point Is Not Defaulting Based On Ship To Site Contact In Sales Order Screen (Doc ID 2410866.1)

Last updated on JUNE 29, 2018

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

When entering a sale order the Contact point is not Defaulting based on Ship to Site Contact.
All the header information default once the customer name is entered.
i.e.
1. Contact
2. Contact method
3. Business Unit
4. Bill-to-Customer
5. Bill-to-Address
6. Ship-to-Customer
7. Ship-to-Address

So, after all information is defaulted the user will change the Ship-to-Address, but expects the contact method to automatically change.

Why does the contact method(email address/phone # or etc contact info) not default as expected?

Solution

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