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Error While Performing eSignature Action [An error occured while sending the document for signature. DocuSign returned the message: Unable to connect to the service. Failed to connect to the salesforce service.] (Doc ID 2411843.1)

Last updated on AUGUST 06, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

An error occurs when attempting to perform an eSignature action:

Could not perform Action: Request Signature
An error occurred while sending the document for signature. DocuSign returned the message: Unable to connect to the service. Failed to connect to the Salesforce service.

Cause

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In this Document
Symptoms
Cause
Solution


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