My Oracle Support Banner

Primary Phone And All Phones In Account, Is Not Working Correctly After Upgrade To R13 (Doc ID 2412307.1)

Last updated on JUNE 26, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.17.09.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.09.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Primary phone and all phones in account, is not working correctly after upgrade to R13

When you enter the primary phone through the "all phones" field, you click okay and it doesn't refresh the "phone" field. If you click save it refreshes but it joins the phone area code and the phone number of the number we previously entered in the "all phones" field in the "phone", but all together in the phone number space. Also if you try to modify o delete the primary phone from the "all phones" it doesn't save the changes.

EXPECTED BEHAVIOR
-----------------------
Phone fields should be refreshed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OSC
2. Navigate to Phone field
3. enter primary phone
4. Phone entity is not refreshed.

BUSINESS IMPACT
-----------------------
Business impact is minimal as this is a refresh issue.




Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.