My Oracle Support Banner

Passport: Error " [From] The email address is invalid. " (Doc ID 2412639.1)

Last updated on MAY 13, 2021

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 15B to N/A [Release 15 to 12]
Oracle Taleo Platform Cloud Service - Passport Framework - Version 15B to N/A [Release 15 to 12]
Information in this document applies to any platform.


For a particular Passport screening service and related configuration, after the service is requested there is supposed to be an invitation email sent to the candidate.  The event for it is present in the candidate's submission History tab,  "Correspondence sent".  However the email was not really sent.  Without the email the service does not progress.  

In the candidate's submission History tab, the event shows the following error:


There is one report of the problem happening after a zone upgrade. 


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.