"I am sorry. There was a problem completing that request." Error when Applying Semantic Filters

(Doc ID 2413327.1)

Last updated on JUNE 25, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

User receiving error when revising a topic by selecting  "Less Like this/More Like this" options in the topic results.

EXPECTED BEHAVIOR
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"I am sorry. There was a problem completing that request."

STEPS
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The issue can be reproduced at will with the following steps:

Visit Listen > Drill down to Topic > Visit cog icon > Analyze > Click to analyze mentions > select more or less like this action button > see error (screenshot)

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot update topic for more specific mentions.

Cause

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