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Error When Copying Line Items[An unknown error (class has occurred. Please contact your system administrator] (Doc ID 2413516.1)

Last updated on AUGUST 15, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 18 B to 18 C [Release 18]
Information in this document applies to any platform.


When attempting to copy line items of a BOM-based configuration that has ABO enabled, the following error message appears:

An unknown error (class has occurred. Please contact your system administrator

Looking in the bm.log afterwards shows this error under the unknown error:

Caused by: java.lang.NullPointerException at


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