Error When Copying Line Items[An unknown error (class com.bm.xchange.util.BMSystemException) has occurred. Please contact your system administrator]

(Doc ID 2413516.1)

Last updated on JULY 06, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 18 B and later
Information in this document applies to any platform.

Symptoms

When attempting to copy line items of a BOM-based configuration that has ABO enabled, the following error message appears:

An unknown error (class com.bm.xchange.util.BMSystemException) has occurred. Please contact your system administrator

Looking in the bm.log afterwards shows this error under the unknown error:

Caused by: java.lang.NullPointerException at com.bm.xchange.services.bom.sysconfig.SystemConfigDataServiceImpl.copySystemConfigData

Changes

Site was recently upgraded to 18B

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms