Error Continues to Occur After Clearing User Preferences: "Failed to load data. Please try again. If the problem persists contact your administrator." When Loading Projects Tab in P6 Web

(Doc ID 2413523.1)

Last updated on JUNE 29, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to load data in P6 web the following error occurs:

ERROR

Failed to load data. Please try again. If the problem persists contact your administrator.

STEPS

The issue can be reproduced at will with the following steps:

  1. Login to P6 web
  2. Observe error when selecting the Projects tab
  3. Clear user preferences
  4. Work in P6
  5. Log out, log back in
  6. See error again


BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot work in P6 web.

Changes

 

Cause

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