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Changing Group Asset Error: An unexpected error occurred during the call to the group intercompany API (Doc ID 2413670.1)

Last updated on JUNE 20, 2018

Applies to:

Oracle Fusion Assets Cloud Service - Version 11.13.18.02.0 and later
Oracle Fusion Assets - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to change the group asset details in an asset, post online transactions are ended with error and log file contains the below details,

ERROR
-----------------------
An unexpected error occurred during the call to the group intercompany API. Contact your system administrator.
The Change group asset transaction 300000090207914 failed for asset number AJC979386.
The number of records processed is 0.
The number of records that failed is 1.
fa_online_trx_pkg.process_lines
User-Defined Exception

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Click on Adjust Asset > Query the Asset Number > click on Actions>Change Group Asset
2. Give the Target Group Asset Number in the Change Details Column and Click on Submit.


Cause

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