Receiving QuickPay Error When Processing Voluntary Deduction Element

Last updated on JUNE 21, 2018

Applies to:

Symptoms

On : 11.12.1.0.0 version, Global Payroll

When attempting to process an Voluntary deduction element, QuickPay is erroring when processing 'XX Recovery Calc' element.

The following error occurs:

ERROR
-----------------------
Quickpay - Error was encountered when processing payroll relationship 123456
Quickpay - An error occured when processing element {ELEM_NAME. (ETNAME=SLAB Advanced Recovery1 Calc)
Quickpay - An application error occured. An assertion failure detected at location pyippfr:9

Errors and Warnings
HR_5118_HRPROC_ERR_OCC_ON_ASG
HR_5119_HRPROC_ERR_OCC_ON_ET
HR_6882_HRPROC_ASSERT

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. attempting to process an Voluntary deduction element;
2. executing QuickPay process;
3. stuck error is received.

BUSINESS IMPACT
-----------------------------
The issue has the following business impact:
Due to this issue, users cannot execute QuickPay process without erroring out.

Changes

Cause