My Oracle Support Banner

Credit Check Not Getting Applied When Price Type Is Not Sale (Doc ID 2413980.1)

Last updated on DECEMBER 05, 2018

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Manage Orders

Credit Check not getting applied when price type is not Sale

Two Order created for the the same customer with Different items. As per the screen shot order A has a credit check hold while order B does not have a credit check hold. All details are same except the price type. For the one which has the hold, the price type is sale price, while the other one which does not have the sale price did not get the credit check hold.

The Order that goes on Hold has Sales Price $ 200 - Order Num A which is good. But Order # B created for different item did not go on credit check HOLD.

1. Customer and Business unit is same
2. Items are different bur item attribute are same
3. Price list - Item number X with two Price charges in the Price list i.e. Sales price and Monthly fee.
4. Removed the Sales Price from the Item & left with Monthly Price. Created the Order for the same and SO did NOT go to credit hold.
5. Pricing charge Definition:
Sales Price - Applies to : Price, Price type : One Time, Charge Type : Sales, Charge sub type : Price
Monthly Fees- Applies to : Price, Price type : Recurring, Charge Type : Service, Charge sub type : Fee, Price Periodic UOM Class - Time

Observed that Order going to Credit hold if Charge Type is Sales. Seems the Price charge type is controlling the credit Hold.


BUSINESS IMPACT
-----------------------
Business needs credit check for non sale prices.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.