After the upgrade to Release 13, the springboard icons do not appears correctly.

(Doc ID 2414562.1)

Last updated on JUNE 25, 2018

Applies to:

Oracle Fusion Sales for Retail Banking - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms


After the upgrade to Release 13, the springboard icons do not appears correctly.

Instead of Leads, Lead Qualification is shown.
Instead of Companies and Contacts, Customers is shown.
When navigating to Customers or Lead Qualification, an error occurs:
The URL is no longer valid. You will be redirected to the Oracle Sales Cloud home page. You must update your bookmark. If you are not automatically redirected, then click the Oracle Sales Cloud home page link.
The same is seen in the Navigator > Tools > Structure (Instead of Leads, Lead Qualification is shown. Instead of Companies and Contacts, Customers is shown.)

EXPECTED BEHAVIOR
The springboard and structure should have Leads, Companies, and Contacts.

STEPS
The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. The springboard behavior is observed.
3. Click on the Customers icon and the error is observed.


Cause

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