My Oracle Support Banner

The Related name link on a Relationship is not working (Doc ID 2414566.1)

Last updated on JUNE 22, 2018

Applies to:

Oracle Customer Data Management Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Data Quality, Customer Hub

ACTUAL BEHAVIOR
---------------
The Related name link on a Relationship is not working

EXPECTED BEHAVIOR
-----------------------
When clicking on the Related Name link the related party should be opened.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to the application
2. Navigate to Customer Data Management > Parties
3. Search and edit an organization
4. Switch to Relationships tab
5. For a relationship, click on the Related Name; nothing happens.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the Related Name link to open the related party.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.