OSC Primary Phone Is Overridden With The Work Phone When Lead Is Associated With Contact

(Doc ID 2414571.1)

Last updated on JULY 03, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

Why is the primary contact phone number being overridden with the work phone number when a lead is associated to the contact?
 

Solution

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