Cannot Change Partner Contact Email Address - Duplicate Identified

(Doc ID 2414765.1)

Last updated on JUNE 29, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

On : 11.12.1.0.0 version, Accounts, Contacts, Households

Cannot change Partner Contact email address - duplicate identified

We are trying to change one of our Partner Contact's email address, but it is being flagged as a duplicate.
We cannot find a Contact with a duplicate email address in the UI, and therefore can't change it, and therefore can't add the correct email address to the aforementioned user.
Please advise on what we do here? 
 

Solution

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