My Oracle Support Banner

During Promotion Editting or Creation the + New Rule Button does not Load, Permanent Spinning Loading Wheel (Doc ID 2415036.1)

Last updated on JUNE 26, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

We are trying to create new promotion rules on the Marketing tab of our occs-admin but the option "+ New Rules" is not appearing and so we can't create any new rules.
This is effecting all of our promotions during new creation or editing, the "+ New Rules" button is displaying as a spinning loading wheel forever.

"ErrorLoadingRuleEditor" can be seen in the console logging.

Changes

 One or more new productTypes have been created. See Cause/Solution, below, for more details.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.