Number Formula Field Does Not Appear In Summary Box (Sum Function) (Doc ID 2415108.1)

Last updated on MAY 13, 2022

Applies to:

Symptoms

On : N/A version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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Number Formula field does not appear in summary box (Sum Function)

I have created a contact child object with several fields, one of them is a Number Formula and I would like to sum it up in the contact summary box.
As an example, I have created a number field "ABC_TEMP" and it appears without issues in the contact summary box.

EXPECTED BEHAVIOR
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Custom formula field should be available to custom Infolet

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into OSC and Sales Admin and Navigate to Application Composer.
2. Find and expand the Contact object
3. Find and expand child object
4. Create a summary box (infolet) for child object
5. Notice that custom field is empty.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot Sum custom object on infolet

Changes

Cause

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