ICS Agent Is Not Started

(Doc ID 2415298.1)

Last updated on JUNE 28, 2018

Applies to:

Integration Cloud Service - Version 16.4.1 to 16.4.1
Information in this document applies to any platform.

Symptoms

On : 18.2.3.0.0 version, ICS Agent

When attempting to start agent ,
the following error occurs.

ERROR
-----------------------
Agent Group Existance Check Failed, Recheck ICS Username, ICS Password and Proxy Username, Proxy Password or Contact Customer Support


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
$ ./startAgent.sh -u=<UserName>  -p=<Password>

Changes

 The certificates in ICS were changed.

Cause

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