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Description Pages Are Not Working, Sending A 500 Error Message (Doc ID 2415378.1)

Last updated on JULY 03, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

- I navigate to https://www.xxxx.com
- In search box I type "Java" and I click in the icon
- In search results page, I click in the tile for Java SE 8 New Features.
-  Description page doesn't load.
- Checking the console, I see that the call to https://www.xxx.com/ccstoreui/v1/pages/java-se-8-new-features/courP_4271?dataOnly=false&cacheableDataOnly=true&productTypesRequired=false is returning a 500 error
- Message: {"errorCode":"26050","message":"Internal Error","status":"500"}
- In Admin UI > Catalog > I search for product id .
- I click in the tile for the product, I get the modal. Details of product don't load
- Checking the console, I see a call to https://ccadmin-xxxx.com/ccadminui/v1/products/courP_4271?catalogId=cloudCatalog&includePrices=false&priceListGroupId=eUr&minimalEdit=true that returns null, no json payload


Changes

 

Cause

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