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OCC Not Able To Display External Shipping Method In UI, No Error Message Seen (Doc ID 2415586.1)

Last updated on AUGUST 03, 2018

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

The external shipping methods we've configured are not displaying during checkout on the storefront, we only see the internally defined shipping method choices.
The webhook response being sent from the external system has passed OCC validation and is well formed.

Changes

 

Cause

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