Twitter Content Not Populating in Engage

(Doc ID 2415631.1)

Last updated on JULY 17, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
---------------

User is not receiving Twitter messages in Engage dashboard.

EXPECTED BEHAVIOR
-----------------------
New Twitter content should populate for user to respond to.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Visit Engage
2. Create Column > Twitter > Inbox
3. Newest message is from x hours ago
4. Go to Twitter > Account Page > Mentions
5. More recent posts are available but not showing in Engage

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot take action on most recent Twitter content.



Cause

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