Survivorship Rules Engine Not Being Called On Update WS Operation

(Doc ID 2415666.1)

Last updated on JUNE 26, 2018

Applies to:

Oracle Customer Data Management Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

We have a requirement where multiple external systems will create / update Contact and Account data locally and afterwards the information is sync to CDM. Due to the varies level of confidence in between the system we need CDM to determine the best version of a golden record on merge and update transactions.

the requirement should be implemented using survivorship rules engine.

After testing we've noticed that the survivorship rules engine is not being called on the updates operations.

As a consequence the incoming record always wins over the existing record that is not what we want.
 

Solution

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