My Oracle Support Banner

Uploading Document Generates Duplicate (Doc ID 2415898.1)

Last updated on OCTOBER 07, 2020

Applies to:

Oracle Prime Cloud Service - Version 18.1 to 18.5 [Release 18.1 to 18.5]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When uploading a file in folder, the file is uploaded inside the folder and outside the folder (duplicated). However, only the user who uploaded the file experiences / sees the duplicate.  When other users view the same project, the file structure is normal.

EXPECTED BEHAVIOR

There should be no duplicate when upload document.

STEPS

The issue can be reproduced at will with the following steps:

  1. Login to Prime
  2. Open a Project
  3. Go to Document, select the project folder and upload a document 'text1'.
  4. Click Refresh F5
  5. User will see 2 'text1', one is inside project folder, another one is under outside project folder

BUSINESS IMPACT

Due to this issue, users is seeing duplicate files.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.