Cannot Terminate Oracle Content and Experience Cloud Service Using Method Delineated in Note: 2408161.1

(Doc ID 2416966.1)

Last updated on JULY 02, 2018

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Oracle Content and Experience Cloud - Version 18.1.2 and later
Information in this document applies to any platform.

Symptoms

Users are attempting to terminate an Oracle Content and Experience Cloud service (CECS) instance using the steps found in <Note: 2408161.1> "How to Terminate an Oracle Content and Experience Cloud (CEC) Instance", but when when the users attempt step 4, 'Locate the paid subscription service you want to terminate', the users are unable to select the service.  No action can be taken and user cannot proceed to the next step. 

Cause

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