Weblink Enabled But Not Visible on Some Recored With the Same Page Layout

(Doc ID 2417214.1)

Last updated on JULY 02, 2018

Applies to:

Oracle CRM On Demand - Version 031CS and later
Information in this document applies to any platform.

Symptoms

The weblink is enabled on some records and not visible on some records, despite both the records having the same page layout

The weblink "Sales Team" is not present on the site record " ABC Inc." despite having the same page layout as the record "XYZ Inc.", which is showing the Weblink.

Cause

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