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Duplicate Identification Batch Completed Without Merging (Doc ID 2417456.1)

Last updated on JULY 02, 2018

Applies to:

Oracle Customer Data Management Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

When running a duplicate identification batch, there are no duplicates retrieved even though in the application there are multiple contacts duplicated.

Customer is using Primary Phone as the only Duplicate identifier in Matching Criteria.

EXPECTED BEHAVIOR
When running the duplicate identification batch, the duplicates to get identified.

Cause

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