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ER - GPS Position Not Updating in Consumer Goods Mobile App on Android 6 (Doc ID 2417502.1)

Last updated on JULY 18, 2018

Applies to:

Oracle Fusion Sales for Consumer Goods Retail Execution - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Consumer Goods Mobile App

ACTUAL BEHAVIOR
---------------
On Android version 6 the behavior is not consistent.
First test was fine, the second test revealed some errors:
First test: only one appointment was used:
- one appointment was correctly marked and synched
Second test: 3 appointments were used:
- some have only the checkout time but no GPS position
- some only have the times (check in and check out) but no GPS position

Recording from SUI with the result after sync is available.

EXPECTED BEHAVIOR
-----------------------
All tests should have the same result.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create several test appointments
2. Upload the route on the Mobile app with admin user
3. Switch user to sales rep and do check-in and check-out on that appointment.
4. Save the route
5. Sync successfully and check results on the SUI interface.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, customer cannot go live using the CG Mobile app.

Changes

 

Cause

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