OSN Mobile Login Issue after R12 POD Upgraded to R13

(Doc ID 2417519.1)

Last updated on JULY 06, 2018

Applies to:

Oracle Social Network Cloud Service - Version and later
Information in this document applies to any platform.


On : version, iOS Client

Oracle Social Network Application (OSN) is not working on iPhone.

OSN application access to functions and login process is no longer working after the R13 upgrade.

Multiple errors can be seen
Failed to get Favorites
Server returned HTTP status: 400 bad request

Failed to get Contact IDs.

Failed to get Contact list.

Failed to register the device.

Failed to get list of followed hashtags.

Failed to get muted Conversation IDs.

Failed to register the device. Server returned error: Device '2656416752590478202' already exists.


The PODs hostname URLs changed when upgraded from R12 to R13 


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms