User Unable to Login to Import CRM Tags

(Doc ID 2417623.1)

Last updated on JULY 19, 2018

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Publish

Unable to login and add CRM tags. User has the correct credentials and is able to log in to Eloqua.

ERROR
-----------------------
"Login Failed"

STEPS
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The issue can be reproduced at will with the following steps:
1. User logs into Publish
2. Admin Tab > Tags
3. Updates credentials to import campaign tags
4. Adds username and password
5. Receives error: "login failed"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use campaign tags for Publish.

Cause

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