Error 19060 and Error 19059 : Internal Error: The idearoutingmaster entries
(Doc ID 2418359.1)
Last updated on APRIL 28, 2021
Applies to:Instantis EnterpriseTrack Cloud Service - Version 22.214.171.124 and later
Instantis EnterpriseTrack - Version 126.96.36.199 and later
Information in this document applies to any platform.
Instantis EnterpriseTrack: All Versions Configuration Error
When attempting to Validate Configuration (this is a feature used solely by the sys_admin user for verification that the configuration is set to work as designed
the following error occurs.
Error 19059 : Internal Error: The idearoutingmaster entries for key 1 are incorrect. _GLOBAL_ entry should have idea_assigner.
Error 19060 : Internal Error: The idearoutingmaster entries for key 1 are incorrect. _GLOBAL_ entry should have idea_assigner not idea_assignee.
STEPS to Verify
1. Access as any Administrative User
2. Navigate to: Administration [module]> Application Configuration [tab] > Routing [Section] > Idea Routing [Link]
3. In the List of Idea Routing, the Global entry is set to "Idea Owner"
4. When the account is attempted to move to UAT or Production Mode by the System Configurator, the errors are generated.
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