Connection Timeout Issue In Webservices After P2T Refresh (Doc ID 2418484.1)

Last updated on DECEMBER 22, 2020

Applies to:

Symptoms

On : 11.12.1.0.0 version, Sales, Sales Catalog

ACTUAL BEHAVIOR
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We are getting the following error on the UI after P2T refresh when we update an account

Exception in expression "OrganizationDVO" object function Inactivate_Party() : oracle.binding.expr.ServiceInvocationException Unexpected exception caught: javax.xml.ws.WebServiceException, msg=javax.xml.soap.SOAPException: javax.xml.soap.SOAPException: Message send failed: Connection timed out (Connection timed out): javax.xml.soap.SOAPException: javax.xml.soap.SOAPException: Message send failed: Connection timed out (Connection timed out): javax.xml.soap.SOAPException: javax.xml.soap.SOAPException: Message send failed: Connection timed out (Connection timed out)
at "OrganizationDVO" object function Inactivate_Party() line 4

EXPECTED BEHAVIOR
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Webservice call via groovy should not cause Connection Time Out.

STEPS
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The issue can be reproduced at will with the following steps:
1. Click on custom action button to inactivate an account
2. This will trigger a webservice call to inactivate the party.
3. Receiving the error on the UI

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are getting connection timeout errors from groovy script.

Changes

 P2T Refresh

Cause

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