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Connection Timeout Issue In Webservices After P2T Refresh (Doc ID 2418484.1)

Last updated on JULY 06, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Sales, Sales Catalog

ACTUAL BEHAVIOR
---------------

We are getting the following error on the UI after P2T refresh when we update an account


Exception in expression "OrganizationDVO" object function Inactivate_Party() : oracle.binding.expr.ServiceInvocationException Unexpected exception caught: javax.xml.ws.WebServiceException, msg=javax.xml.soap.SOAPException: javax.xml.soap.SOAPException: Message send failed: Connection timed out (Connection timed out): javax.xml.soap.SOAPException: javax.xml.soap.SOAPException: Message send failed: Connection timed out (Connection timed out): javax.xml.soap.SOAPException: javax.xml.soap.SOAPException: Message send failed: Connection timed out (Connection timed out)
at "OrganizationDVO" object function Inactivate_Party() line 4

EXPECTED BEHAVIOR
-----------------------
Webservice call via groovy should not cause Connection Time Out.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Click on custom action button to inactivate an account
2. This will trigger a webservice call to inactivate the party.
3. Receiving the error on the UI

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are getting connection timeout errors from groovy script.

Changes

 P2T Refresh

Cause

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