R13UPG - Getting Error While Converting Leads Into Opportunities

(Doc ID 2419198.1)

Last updated on JULY 13, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Leads, Sales Campaigns

When attempting to convert Leads into Opportunities,
the following error occurs.

ERROR
-----------------------
You do not have the required permission. You can request that your help desk change your security settings. Contact your help desk.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into application
2. Navigate to Leads
3. create a new lead
4. Enter some text at Account and Primary Contact fields
5. Click on "Convert" at "Actions" button
6. Above error displayed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are unable to convert Leads into Opportunities

Cause

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