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R13UPG - Getting Error While Converting Leads Into Opportunities (Doc ID 2419198.1)

Last updated on JULY 13, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Leads, Sales Campaigns

When attempting to convert Leads into Opportunities,
the following error occurs.

You do not have the required permission. You can request that your help desk change your security settings. Contact your help desk.

The issue can be reproduced at will with the following steps:
1. Login into application
2. Navigate to Leads
3. create a new lead
4. Enter some text at Account and Primary Contact fields
5. Click on "Convert" at "Actions" button
6. Above error displayed

The issue has the following business impact:
Due to this issue, users are unable to convert Leads into Opportunities


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