Outbound Email Not Honoring The SVC_SR_RESPONSE_FROM_NAME Lookup Value
(Doc ID 2419450.1)
Last updated on JULY 05, 2018
Applies to:Oracle Fusion Engagement Cloud Service - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
On : 22.214.171.124.0 version, Service Email
When sending an outbound email from a Service Request in HR Help Desk, the email received is not showing the label as created in the profile option:SVC_SR_RESPONSE_FROM_NAME.
Is there any additional configuration step required.?
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