Outbound Email Not Honoring The SVC_SR_RESPONSE_FROM_NAME Lookup Value

(Doc ID 2419450.1)

Last updated on JULY 05, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.17.11.0 version, Service Email

When sending an outbound email from a Service Request in HR Help Desk, the email received is not showing the label as created in the profile option:SVC_SR_RESPONSE_FROM_NAME.
Is there any additional configuration step required.?
 

Solution

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