Outbound Email Not Honoring The SVC_SR_RESPONSE_FROM_NAME Lookup Value
Last updated on JULY 05, 2018
Applies to:Oracle Fusion Engagement Cloud Service - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
On : 18.104.22.168.0 version, Service Email
When sending an outbound email from a Service Request in HR Help Desk, the email received is not showing the label as created in the profile option:SVC_SR_RESPONSE_FROM_NAME.
Is there any additional configuration step required.?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms