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How to process an RMA for a order line that was split? (Doc ID 2419514.1)

Last updated on AUGUST 22, 2018

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Goal

How to process an RMA for a order line that was split?
When trying to do it using Web Services got the following Error:

The original fulfillment line for the following return line is missing: source order 999, source order line 1, source order schedule 1.
The original order line was split into multiple fulfillment lines, but you cannot return the item without referencing the original fulfillment line.
A source order line that is split cannot reference an original fulfillment line that is not split. Make sure the source order line references the original fulfillment line, and then resubmit the order.

 

Solution

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